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June 27, 2024
Long Detailed and The TRUTH.
When I first saw the listing for the new Link Apartments Calyx in Chapel Hill, NC, I didn't hesitate. It has everything I wanted, elevator, parking & small building just 305 units. I gave Link Calyx Apartments a great review. But that was before the extensive damages in my 'NEW APARTMENT' became a HUGE PROBLEM.
As luck would have it...my apartment ended up being ground zero with all the problems. The refrigerators' ice machine wasn't working, the dish washer wasn't drying the dishes & smelled moldy. Both applicances needed to be replaced. Then the worst thing happened..the apartment above shower had a crack in the pipe, and when my neighbor took a shower my bathroom ceiling was leaking water through the exhaust/light ceiling fixture. I reported ALL these issues right away during my apartment inspection back in May. After finding out that several false work orders were submitted by their maintenance staff that the problem'S' were completed. I was DISGUSTED by the neglect. The neighbor above me... bathroom was repaired IMMEDIATELY within a few days. But, Grubb Properties/Link Calyx Apartments maintenance and Samet Construction Company staff decided that there was 'NO NEED TO INSPECT MY APARTMENT'S DAMAGES'. REALLY? How incompetent can you be?
At first, I wanted to switch to the same type of apartment, but Grubb Properties/Link Calyx Apartments 'REFUSED' to switch my apartment for the same rate. This is what they told me, and I quote; 'You would not be paying market rent while staying in the temporary apartment. You would only pay market rent if after the repair is completed, you chose to make that apartment your permanent residence, not moving back to the original apartment." I REFUSED to ACCEPT THOSE TERMS & CONDITIONS & PAY MORE. I DID NOT CAUSE THESE DAMAGES. SO, WHY SHOULD I BE PENALIZED & INCONVENIENCE?
What pissed me off the most is how Grubb Properties/Link Apartments Calyx dangled my return date back HOME into my NEW APARTMENT. First I'm told 3 days, then I'm told that Samet Construction Company needed more time. It DOES NOT take a month to replace and repair a bathroom, so I 'SUSPECTED that 'MOLD' had probably built up in the bathroom's walls. Unfortunately, I can't see or smell mold until it spreads and bleeds through the walls & floor. Now, I'll have to seek medical care and get tested.
So, I advise future residents to take time and thoroughly inspect your 'NEW HOME'. And, REPORT ALL ABNORMALITIES IMMEDIATELY TO THE LEASING REPRESENTATIVES.
Property Manager Responded: Thank you for taking the time to provide such detailed feedback about your experience at Link Apartments Calyx. We sincerely apologize for the issues you've encountered and the inconvenience they have caused. Your experience does not reflect the high standards we strive to maintain. Our team acted quickly to expedite the repairs and work together with contractors, unfortunately, those repairs did take longer than expected. We apologize for the extended stay at the hotel and the inconvenience it has brought. The shifting timelines were a result of trying to ensure all repairs were done correctly, but we recognize that this caused you significant disruption. We are reviewing our processes to prevent such situations in the future.
We regret that our response to your request to switch apartments was not satisfactory. Our intention was to be fair, but we clearly did not communicate effectively, and we apologize for any distress this caused. If you are still interested in the transfer, we would like to clarify the details and options available.
Your health and comfort are our priorities, and we take your concerns about potential mold very seriously. We will ensure a thorough inspection and communicate transparently with you about the findings. Your feedback is invaluable, and we are committed to making things right. We have reached out to you directly to discuss how we can resolve these issues to your satisfaction and ensure you feel at home in your apartment.
July 18, 2024
